Q: Where does Bompa.com accept orders from?
A: We are able to accept orders from all 50 U.S. States as well as the following international countries:
Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you when your order has shipped.
Q: Why do I have to pay customs fees to get my package?
A: If your order is shipping outside of the US, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. The shipping charges applied to your order do not include customs fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.
We are unable to estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
Please be familiar with the customs charges in your country BEFORE you place an order.
Due to International shipping law/practices, we are unable to declare merchandise as "Gift" on customs forms.
Q: My order was canceled due to fraud, why?
A: In an effort to stop order fraud we will NOT ship to any ship houses or shipping exporters. We screen all our orders and will cancel and refund any orders which we deem as fraudulent. If you have any questions regarding this policy please contact us at firstname.lastname@example.org.
Track Your Order
Q: How can I track the status of an order placed online?
A: If you are a registered member, you can sign on and view all orders that you have placed historically. When you click into your recent order you will see tracking info if available. When your order ships, you will receive an e-mail with your tracking number.
Q: How can I return an item?
A: Please review our return policy HERE.
Q: Can I use multiple Coupon Codes for a single order?
A: Multiple Coupon Codes cannot be used for one order. If you enter multiple Coupon Codes during checkout your order will be voided at our discretion.
Out Of Stock Items
Q: What if I place an order and Bompa.com doesn't have the item in stock?
A: While Bompa.com makes every attempt to only offer product for sale that is in stock, occasionally our customers will place an order for item that are out-of-stock. Out-of-stock items will be removed from your original order total and any in stock items will be shipped to you. We will offer some products available for "pre-order". Items available for pre-order will be flagged and noted on the product page, on this page we will provide an estimated estimated shipping dates.
Q: How can I find an item on Bompa.com
A: We offer customers the ability to search for products, shop by brand/brand and shop by category. We hope this will provide you with an easy shopping experience.
Q: How should I care for my products?
A: To fully enjoy your new products, make sure you read the item's label and follow the care instructions.
Q: What forms of payment are accepted for online purchases?
A: Bompa.com accepts the following major credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER.
Q: Does Bompa.com charge sales tax?
A: Bompa.com is required by law to charge sales tax on orders shipped to California. There is no sales tax on orders shipped to other states.
Q: I have a question that is not listed here, how do I contact you?
A: Please e-mail us at email@example.com or call us at (949) 429-0257. We are available Monday - Friday 9am to 5pm PST.