Return Policy

RETURNS AND REFUNDS POLICY

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Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
The product isn't used or damaged
You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By phone number: +1-949-429-0257
By email: support@bompa.com

SEND THE PRODUCT TO:

Bompa – Returns

1062 Calle Negocio

Unit J

San Clemente, CA 92673 - USA

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Ohana Festival merch.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

DIGITAL PRODUCTS

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

ADDITIONAL NON-RETURNABLE ITEMS

Books

Downloadable products including but not limited to music and software

Event Merchandise

Footwear