MOST ORDERS ARE SHIPPED WITHIN 3 TO 4 BUSINESS DAYS • DELIVERY TIME = WAREHOUSE HANDLING TIME + SHIPPING TIME

Return Policy

RETURNS AND REFUNDS POLICY

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Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

SEND THE PRODUCT TO:

Bompa – Returns

1062 Calle Negocio

Unit J

San Clemente, CA 92673 - USA

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Ohana Festival merch.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

DIGITAL PRODUCTS

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

ADDITIONAL NON-RETURNABLE ITEMS

Books

Downloadable products including but not limited to music and software

Event Merchandise

Footwear

Gift cards

Headwear

Health and personal care items

Jewelry

Limited Edition Items

Recorded Media including but not limited to CD, DVD, Software, Video Games

Sale items

Swimwear

Posters

Pre-Order Merchandise

Programs

 

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

Size Guide
ohana-eddievedder-merch-sizeguide