RETURNS AND REFUNDS POLICY
Thank you for shopping with us.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
SEND THE PRODUCT TO:
Bompa – Returns
1062 Calle Negocio
San Clemente, CA 92673 - USA
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Ohana Festival merch.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
ADDITIONAL NON-RETURNABLE ITEMS
Downloadable products including but not limited to music and software
Health and personal care items
Limited Edition Items
Recorded Media including but not limited to CD, DVD, Software, Video Games
If you have any questions about our Returns and Refunds Policy, please contact us: